Returns, Exchange & Warranty

We accept Returns and Exchanges.


For any Refund, Exchange, or Warranty you will require a Return Authorisation form and RA number from us, please contact us at shop.ca@monsroyale.com to begin this process.


Returns and Exchange


If you're not completely happy with your order we'll do whatever we can to make it better! If you are not satisfied with the fit, style or colour please do not hesitate to return it and select any other item available on the web store. You can also request store credit or for a refund.


Returns and Exchange Details


Returns must be received within 30 days of the date your order is shipped.
Items must be in un-used condition with all original labeling and packaging.
Sale items cannot be returned.
Refunds can only be issued to your original payment method or in the form of store credit.
Special delivery shipping charges are non-refundable, except in cases where we have made a shipping error or there is a warranty issue. 
Free shipping back to you is only valid on the first exchange. Any further returns freight will be charged.
We reserve the right to limit returns

Returns and Exchange Process


Please contact shop.ca@monsroyale.com if you wish to exchange or return an order. We will provide you with a Return Authorisation Form with a unique number and instructions. Please do not send items back without first contacting us.

Below are the steps to return an order

Return Authorization: fill in the form and place in the package with product.
Product: in original packaging, in unused, undamaged condition.
Package: please use the original shipping box to return item. Ensure that previous address is removed and re-address to:
Mons Royale Canada
RA # (_______) Please enter your RA number from the RA form supplied to you.
6600 Fraserwood Place 
Richmond, BC    V6W 1J3
Canada

Freight: Customers are responsible for return shipping and insurance unless it was a Mons Royale error. Please use tracked service and insurance, we can not process returns and exchanges if product does not arrive.
Conditions
If the above conditions are not meet we reserve the right to charge a re-stock fee and return the product to you at your cost.
Discounted and sale items not included. Please do contact us and we can discuss options if you are not satisfied.

Warranty


If you are not 100% satisfied with the performance of your Mons Royale garment or product please do not hesitate to contact us at shop.ca@monsroyale.com
Warranties will be accepted or declined after evaluation. Depending on the outcome you will be offered a replacement item when possible, store credit or your money back. We will discuss this with you before any action is taken.

Warranties Details


Warranty not accepted;
  • Without first filling in and returning to us a Returns Authority Form
  • Without evidence of purchase (but don’t worry we will have a record of your purchase). 
  • Items not purchased through the Mons Royale Website. Please return these to the retail outlet they were purchased from.
  • When garment-washing instructions have not been followed.
  • An item is damaged due to misuse, neglect, or being loved to pieces.

Warranty Process


Please contact us to discuss fault. If we require item returned we will provide you with a Returns Authorization form and a unique RA number. This is necessary so that we can process your warranty fast and send out your replacement item.

Return Authorization: fill in the form and place in the package with product.
Package: Please package in an appropriately sized box. Address to:
Mons Royale Canada
RA # (_______) Please enter your RA number from the RA form supplied to you.
6600 Fraserwood Place 
Richmond, BC    V6W 1J3
Canada

Freight: we will send a courier to collect item when you are ready.
Evaluation: we will evaluate the garment and contact you with outcome.
Offer: if product is deemed faulty we will Repair, Replacement or Refund.


Product Information


For full details please read our Garment Care section

Please remember Merino Wool in lightweight garments is a high performance material and should be cared for. The most common return is through metal watchstraps on long-sleeved garments damaging the fabric through rubbing on a desk.